My phone was probably connecting to the router via the 5Ghz band, but I am not sure why that should make any difference unless the camera is attempting to communicate via wifi with the app on the phone.

If that is the case, then it will also be impossible to setup the camera if the router/access point is set up with “client isolation” enabled.

When it says “ready to connect” it’s expecting you to use the app to hold up a qr code for it to scan. In the Apple App Store and the Google Play Store, search for Wyze Cam and download the Wyze app from Wyze Labs Inc. Oh interesting, I didn’t even consider a screen protector may get in the way, very good to know!

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I could get multiple phones and an Amazon Fire 7 tablet to connect without problems, but the Wyze would always timeout when trying to connect.

I tried at least 5 times and used peek to verify that the password was correct.

That’s good to hear, is everything working now then? My recommendation is to turn off the 5GHz radio in the router just during the setup, if you have that option.

Once the camera is setup, it will be able to connect to the 2.4GHz band even if the 5GHz is enabled on the same SSID.

But the 2.4GHz radio must be on to communicate with the Wyze camera, which has only the 2.4GHz radio.

I consider problems with dual band routers to be a poor design feature of the Wyze camera, and this will only get worse as people replace their 2.4GHz only APs with dual band wireless routers.

Micro SD: I will say I was perplexed how to add the card. JUST the cloud short clips, you’ll need to purchase one. Also, time lapse had some sort of issue processing but it is working fine now. We’re a pretty small team here and improving as fast as we can.

I tried a few things, and then I submitted a ticket to Wyze Cam Support and they politely informed me there is a tiny slot on bottom of the camera where the hinge is located is where the Micro SD card goes. Not in a USB reader, not inline, it goes in the designated slot on the bottom. I was a little embarrassed, but wanted to share this, cause I did not find it written anywhere and this was b4 this forum. You don’t need an email validation code to setup your camera. Per the FAQ page: Where can I find the Wyze App in the app store? With an SD card, the cam can be set to record to both local and cloud. I never formatted them, but the cams know they’re there (their the’ir’ye) and I do get short recordings (10 seconds) from alerts. It helps when our users point out where we are missing the ball so we can be better!

Then I took the camera back the next time I was in the area. I don’t know why it is harder to setup with a dual band router.